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Former RTÉ star slams Dublin Airport for not having working ticket printers

She shared a photo from inside Terminal 2 at Dublin Airport, where she attempted to print off a tag for her suitcase and get a receipt at Lufthansa’s bag drop
Ingrid Miley

Ingrid Miley

Neasa Cumiskey

A former RTÉ star has hit out at Dublin Airport for not having working ticket printers.

Ingrid Miley, who worked for the broadcaster as an Industry and Employment Correspondent until leaving the job last summer, took to Twitter on Wednesday morning to air her grievances.

She shared a photo from inside Terminal 2 at Dublin Airport, where she attempted to print off a tag for her suitcase and get a receipt at Lufthansa’s bag drop.

However, almost all the machines in this area displayed a screen reading “Please reload printer paper.”

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“05:12 at Dublin airport trying to bag drop for Lufthansa flight - three out of four machines in this zone (9) have no printer paper…” she wrote.

Followers flooded the comment section with complaints about the airport, with some describing it as a “miserable place.”

“One person with initiative would sort this!!! No one in charge. Dreadful. There’s supposed to be a person supervising the machine. The paper replacement should be nearby but if the simplest thing cannot be done absolutely no chance anything else working,” one angry tweeter said.

Another wrote: “Same problem over the weekend. Was at checkout zone 9 Saturday and all the bag drop passengers where in the general check-in queue and finally a Lufthansa person turned on one or two of the bag drop machines but both kept having errors. Ppl just stayed in main queue.”

“Lufthansa bag drop service in Dublin Airport is a disgrace service, I had a ton of problems in April and they just don't care about the passenger [sic],” a third added.

Some said that the DAA were to blame for the recent commotion at the airport after an estimated 1,000 people missed their flights over the weekend.

“100pc DAA issue everything in that god forsaken airport is a DAA ISSUE ……. If they would pay their workers a decent wage then this problem would be at least halved” mind you I wouldn’t trust them to roster a two man aeroplane,” one person wrote.

But others said that the onus was on Lufthansa to sort out the bag drop machines.

“Would this not be the airline's responsibility. A lot of people confusing what the airlines responsibilities are and the airports responsibilities. Baggage and check-in is the airlines responsibility not the airport operator,” one user said.

It comes after Taoiseach Micheal Martin said that Dublin Airport must ensure gigantic queues and long delays in accessing boarding gates doesn’t happen again.

"It is unacceptable what has happened, and it is not good enough," Mr Martin said on arrival at an EU summit.

"People should not be treated in that way. There will be daily meetings between Department of Transport and the DAA. The Government is looking for a very clear plan to ensure that this type of thing doesn't happen again. It has to be done now to improve the operational efficiency at Dublin Airport.”


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