Train company apologises for shocking death announcement

NewsBy Sunday World
Passengers gasped at the announcement
Passengers gasped at the announcement

First Western Railway has apologised after a member of its staff used incredibly insenstive language after a fatality on the line.

The BBC reports that after complaints from a passenger on the train, the company apologised.

The train to Plymouth was delayed yesterday and a female member of staff came on to the speakers to announce the delay.

What was said was truly shocking: "Our delays are due to someone who couldn't be bothered to live anymore. Because of this, there are severe delays. Some of you have missed your connecting flights for the Bank Holiday."

Esmee Phillips, who made the complaint, said she cringed when she heard it and she wasn't alone.

"It was shocking as it was said in a very callous and tasteless way, especially as you don't know what personal experiences other passengers have gone through."

Another passenger said their carraige 'gasped' when they heard the announcement.

The company have apologised: "We expect high standards from our onboard teams, who are trained to make clear announcements about delays.

"When this involves a fatality this should be done with sensitivity and care. We're sorry for any distress caused to customers yesterday and can confirm that this incident is under investigation."