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Customers' anger after diesel flows from petrol pumps at Tesco garage

NewsBy Jamie McDowell
Anger: Customers using the garage reported that their cars had broken down after they inadvertently filled up on petrol
Anger: Customers using the garage reported that their cars had broken down after they inadvertently filled up on petrol

Tesco has apologised after a tanker which was re-supplying one of the supermarket's garages accidentally put diesel into petrol pumps.

Over the weekend customers using the garage reported that their cars had broken down after they inadvertently filled up on Petrol.

In a statement, a spokesperson for Tesco said: "We are aware of an issue with the unleaded fuel being sold from our Bangor store on Saturday afternoon.

"We are investigating what happened and would like to apologise to any inconvenienced customers.

"We are working to contact all affected customers and will work with them on an individual basis to resolve their problems.

"Where we are found to have been at fault we will, of course, cover the costs of any repairs needed to customers' vehicles."

One of the drivers who was affected by the mix up contacted the BBC's Stephen Nolan Show to vent her frustration.

She said: "Sunday, one o'clock in the morning, out with the AA trying to get my car fixed.

"I'm 22 weeks pregnant, so being out at one o'clock in the morning trying to get my car fixed, which took about an hour, wasn't great,

"Obviously the stress of having to deal with it all, wondering how I'm going to get the kids to school, get to work myself."

It wasn't until Danielle saw a post about the Tesco garage on Facebook that she realised that the wrong fuel had come out of the pump.

 She explained: "I was in store on Sunday afternoon and the girl who worked there was actually a lot more helpful than their helpline was and explained that the unleaded tanker that was there was filled with diesel and filled all the pumps full of it.

"There were loads of people in, they were giving out contact numbers for people to drain their cars.

"They were a lot more helpful but I still had to pay 200 odd pounds to get it fixed.

"Apparently it was from 11 o'clock that morning, that's what the girl in the store said and I think they closed the pump later on that evening."

Another customer, Stuart McGarry, unwittingly put diesel into his petrol-driven Peugoet 306.

He said: "After I filled up, I drove to Millisle and back, but the car was shuddering.

"The engine management light came on and I hooked the car up to the diagnostic machine.

"It said there was a problem with the coil set, but a friend had spotted someone else on Facebook saying they'd had the same problem and it was because there was an issue with the petrol."

Mr McGarrity said that even though he had the car drained, it still won't start, and he's been massively inconvenienced as a result. 

He explained: "I had to pay £175 to get the car drained and have petrol put into it, but it still won't start.

"This has been really frustrating. I was meant to take my son down south this weekend, but we couldn't get out at all."

 He added: "I had to pay £25 for a taxi to get to work and to take my son to nursery because I've still no car."