Greyhound Household given the Probation Act

Greyhound Household given the Probation Act

WASTE firm Greyhound Household has been spared a conviction for making an unsolicited marketing call to a former customer.

The company based at Crag Avenue, Clondalkin, Industrial Estate, Dublin, had pleaded guilty to breaking communication regulations following a prosecution by the Office of the Data Protection Commissioner.

Last month, Judge John O'Neill had told the company that he would not record a conviction for the offence if they paid €1,000 to suicide prevention charity Pieta House.

Today at Dublin District Court he was furnished with documentation showing the money had been paid and he finalised the case by applying the Probation Act, sparing the company a conviction.

Assistant data protection commissioner Tony Delaney had told Judge O'Neill that a Greyhound Household telesales rep had phoned the former customer and enquired if he had moved to another service provider as part of a “sales pitch”.

Previously the company had given the former customer an under-taking that they had deleted his personal data, Judge O'Neill was told.

A decision was made to prosecute because Greyhound Household had received two data protection warnings over incidents in April 2014.

Mr Delaney agreed the company had provided confirmation they had deleted the man's details and it has no previous convictions for data protection offences. Judge O'Neill noted the company has paid legal costs and was told that the marketing call was a result of human error.

Telesales staff have since been retrained in relation to data protection issues, he was also told.

The company have released a statement saying it has “invested heavily in upgrading IT systems, protocols and staff training to minimise the chances of such an occurrence happening again”.