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Bank of Ireland promises accounts will be updated 'this evening'

The bank has now released a statement promising that the payments issue has now been rectified
The bank has now released a statement promising that the payments issue has now been rectified

A number of Bank of Ireland customers expressed their outrage this evening as their wages had not been paid into their bank accounts by close of business.

However, the bank has now released a statement promising that the payments issue has now been rectified.

"Payments are now being processed and are being posted to customer accounts, and customer accounts will be updated this evening," the statement read.

Earlier today, the bank acknowledged that there was an issue in relation to payment delays for some customers. 

The number of customers affected has not been released, however, and bank customers have expressed discontent with the bank's management of the issue.

"There’s an arrogance here in my opinion, this kind of ‘we’ll tell you in case we let anything out of the bag whatever’," one Kildare-based customer said.

"It’s only reasonable to tell the guy on the street look your money won’t be there today you may make alternative arrangements."

Earlier, the bank stated that those affected could contact an advisor through "a number of channels" including by phone, email, social media and via a live chat forum.

However, customers reported that the lack of communication and delayed resolution by the bank is "driving people around the bend".

The bank's official Twitter account @talktoBOI has also proved unsatisfactory for many who believed they were heading into the Hallowe'en weekend without wages.

"It's simply saying as soon as we have an update we’ll tweet here and I feel from having spoken to other people they’re just driving people around the bend because they haven’t given any indication of the scale the time the whole lot," said the customer.

"It’s a Friday, people are wondering what’s going to be the state of play at the end of the day".

Bank of Ireland experienced a similar delay in relation to social welfare payments in April of this year.

It is understood that customers will not receive additional charges for missed direct debits from their accounts as a result of the payments issue. 

A spokesperson for the bank has apologised "for any inconvenience caused today".

Louise Kelly