Ryanair refuse to fly organ transplant child
A child awaiting a lifesaving liver and kidney transplant was left in Grand Canaria after Ryanair refused to fly him and his family to Madrid, because they were “too close to the departure time”.
The boy and his family had been contacted by the hospital and told that a liver and kidney donor had been found earlier that day.
The family, from Gran Canaria in the Canary Islands, were phoned last Saturday by La Paz hospital in Madrid to say that the crucial surgery could take place immediately.
They went to the airport and tried to book seats on the first available flight – Ryanair, RYR2012, departing at 4.50pm.
However, after a consultation, which involved calls to Ryanair’s head office, the family were told they would not be allowed to board the flight, which left for the Spanish capital without them.
Luckily Air Europa flew the family to Spain 70 minutes later.
In a statement, a spokesman for Ryanair acknowledged the incident had taken place.
“We have looked into this matter and, unfortunately, we were unable to accommodate this family on to our flight as it was too close to the departure time,” he said.
“We have offered full assistance to the family regarding their flight requirements.”