Major retailer tells customers to throw away hoverboards over safety concerns

One of the hoverboards seized by UK authorities over safety concerns
One of the hoverboards seized by UK authorities over safety concerns

Amazon has reportedly advised customers who have bought hoverboards to throw them away as a watchdog urged all retailers to remove them from sale.

The internet giant told customers in an email to take their self-balancing boards, which have raised safety concerns, to recycling centres, according to the Daily Telegraph.

An email to customers reads: "We've received information that your order purchased through the Amazon.co.uk website is unsafe for use as this product is supplied with a non-compliant UK plug."

The email says these customers should dispose of the boards at a recycling centre, adding that they will receive a full refund.

It says: "We regret the inconvenience this may cause you but trust you will understand that your safety and satisfaction is our highest priority."

Another email sent to all others who bought the boards warns that Trading Standards has raised concerns about their safety, in particular their rechargeable lithium batteries and plugs, and includes a link to safety tips.

It asks anyone who would rather not keep the product to contact Amazon customer service.

Listings appeared to have been removed from Amazon UK and the paper said Argos and John Lewis had also pulled the product from shelves.

The UK Government has warned consumers to "think twice" about buying the must-have Christmas gift amid fears over imitation devices being sold at discount prices.

Earlier this month, the UK's National Trading Standards said 15,000 of the 17,000 scooters examined since October 15 had been seized, mainly for having non-compliant electrical components that could explode or catch fire.

Many of the boards were found to have non-compliant plugs without fuses, which increase the risk of the device overheating, exploding or catching fire, and cut-off switches which failed when tested.

Chargers, cabling and batteries were also found to fail safety standards.

Last month, over 1,000 hoverboards were confiscated at Dublin Port over safety concerns.